Changes to Plusnet Mobile FAQs (2023)

Plusnet and EE are part of the same family, that’s why Plusnet Mobile is powered by EE. We’ve now joined forces to offer great EE SIM only deals.

EE are the UK’s best network and that’s just one of the many reasons why we think you’ll be in the best hands.

You can now count on EE to get a great deal more

• EE have been voted the number one network for nine and a half years in a row
• Flexible 30 day deals with unlimited minutes and texts
• Expert advice in over 300 stores
• UK based Customer Support
• Stay Connected data (keep using essential apps and maps even if you run out of data)
• Do more on your device with superfast 5G
• 6 Months free on selected Apple services
• Manage your account on the go with My EE app

Verify EE claims

Your existing plan will continue for now so no need to worry about loss of service. Our mobile services will be closing over the coming months, so you will need to switch to another provider in the future.

Here’s some information to help with your switching options:

You can switch your mobile service to EE

We’ve loved having you with us and moving your service to EE means you’ll still be part of our big mobile family. It’s easy to switch and we’ll be with you every step of the way.

EE are the UK's best network, so you'll also able to take advantage of all their great benefits and features.

It gets even better! To say thanks for switching, you'll get exclusive and amazing value 30 day EE SIM only deals from just £8 a month, and they’re only available to Plusnet Mobile customers.

It’s really easy to switch and you can take your existing mobile number with you too.

Start your switch and unlock your EE SIM only deals.

Or just give us a call on 0800 079 1133 and we’ll help you get sorted.

If you don’t want to move to EE

If you don’t want to move your mobile service to EE, you can choose to move to another provider, free of charge. No pressure, simple as that.

To find out details about your contract and any other outstanding payments:

• Text INFO to 85075
• Call us for free on 500 from your Plusnet mobile
• Call 0800 079 1133 from any other phone

Until you leave, you'll be billed as normal. After this, we'll cancel your service and stop billing you.

1. Verify your account
   We’ll text a security passcode to your mobile, just to check it’s you. Enter your mobile number.
2. Copy your unique code
   Your amazing deals can’t be found anywhere else, so you’ll need to copy your unique code to access them. Your code also helps us to keep everything secure.
3. Use your code to unlock your exclusive EE deals and start your order
   It’s as easy as that!
4. You’ll get your new EE SIM
   Your shiny new SIM will be sent by 2^nd Class post. If you’re keeping your number, this will be transferred when you activate your EE SIM.
   If you’re getting a new number, this will arrive with your EE SIM.
   Your Plusnet contract will be cancelled, and you’ll be in the loving hands of EE, the UK’s best network. Don’t be a stranger mind.

You can switch your service to EE or move to another provider today. No need to wait until your contract ends as we won’t charge you a cancellation fee.

To move to EE all you need to do is follow the simple steps to unlock your exclusive EE SIM deals.

To find out details about your contract and any other outstanding payments:

• Text INFO to 85075
• Call us for free on 500 from your Plusnet mobile
• Call 0800 079 1133 from any other phone

To switch your service, follow the simple steps to access your exclusive EE SIM deals.

You can still check your usage and billing information in the App, but you can’t change or upgrade your plan.

Until you leave, you'll be billed as normal. When you switch to EE or another provider, don’t forget to use a PAC or STAC code. A PAC lets you keep your number and STAC gives you a new number. These codes also let us know you’re leaving, and we can cancel your Plusnet service. We’ll let you know if there’s any outstanding charges and the date you’ll need to pay these.

To find out details about your contract and any other payments:

• Text INFO to 85075
• Call us for free on 500 from your Plusnet mobile
• Call 0800 079 1133 from any other phone

It’s really easy to switch to EE. Just follow the steps to verify account and unlock your exclusive EE SIM only deals.

Or you can get in touch. Our friendly advisors are always here to help. Just call us on 0800 079 1133.

Your Plusnet Mobile plan will continue as usual for now, so you don’t need to worry about loss of service.

We will be closing all our mobile services in the coming months, so you’ll need to switch services to another service provider in the future.

To help you switch and get access to EE, the UK’s best network, we’re now offering all our customers some amazing and exclusive EE 30 day SIM only contracts. Follow the steps to unlock your EE SIM only deals.

You can choose to move to another mobile provider. Whichever provider you choose, when you do leave us, you won’t have to pay any cancellation fees.

All UK Mobile network operators have committed to closing their 3G networks. EE will be saying goodbye to 3G in 2024, so they can strengthen their newer and more reliable 4G and 5G networks. This means making the move over to 4G or 5G is easy when you switch to EE. Plusnet Mobile customers get exclusive access to a range of 4G and 5G EE 30 day SIM only deals. So, you’ll get the best plans, all on the UK’s best network. Unlock your EE SIM only deals.

If you’re reliant on 3G, and worried about your connection, call us on 0800 079 1133.

We’ll help you every step of the way with your 4G and 5G SIM only options and your switch to EE.

There’s no changes to Plusnet Broadband. You’ll continue to get our great award-winning packages and customer support as part of your service. If you’re already with us, you can manage your service, check your bills, and access exclusive deals in your Plusnet Broadband Account.

If you’re a new customer, check out our latest broadband deals.